The Telegraph : Shaw says WhatsApp calls could be denting revenues

WhatsApp stopped charging users a token subscription fee last year and has yet to develop a concrete business plan since Facebook's landmark $19 billion (£15bn) purchase in 2014. The business chat tool could allow users to speak to their bank on the app or an airline about a delayed flight, Reuters suggests. The Facebook-owned messaging service is examining charging businesses that want to contact customers on WhatsApp, but are wary of users being flooded with spam messages, according to communications about the project seen by Reuters.


How WhatsApp could make money – but users might not like it

The Facebook-owned messaging service is examining charging businesses that want to contact customers on WhatsApp, but are wary of users being flooded with spam messages, according to communications about the project seen by Reuters.WhatsApp stopped charging users a token subscription fee last year and has yet to develop a concrete business plan since Facebook's landmark $19 billion (£15bn) purchase in 2014.The business chat tool could allow users to speak to their bank on the app or an airline about a delayed flight, Reuters suggests.

How WhatsApp could make money – but users might not like it
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