Kenya Power to use WhatsApp groups to stay in touch with consumers
Kenya Power is set to use WhatsApp groups to engage customers in a bid to enhance communication and service delivery.The company in a statement on Wednesday said the groups will be used to engage with the consumers for faster responses."WhatsApp groups provide a convenient engagement platform with large power customers and create a forum for them to put across issues concerning power supply thereby," managing director Ben Chumo said.
Manufacturers, Kenya Power form zonal WhatsApp groups
By JAMES KARIUKIMore by this AuthorAs the consumer moves to the digital space, corporate bodies have also been forced to engage the users on the same platform.Social media and social messaging sites have become the norm for corporate-to-client communication and vice versa.Manufacturers from various counties in the country have adopted social technology in a bid to enhance customer service.
Kenya Power to address industrial customers' queries on WhatsApp
Kenya Power to address industrial customers' queries on WhatsAppBy Abalon Babisho, Citizen DigitalUtility firm Kenya Power has developed an alternative dedicated communication channel for large power consumers in an effort of resolving their grievances in a timely manner.The electricity distributor will create WhasApp groups for its high spenders divided into regions across the country.Also Read: Irrigation on rise in Africa as farmers face erratic weatherThe communication channel is expected to improve service delivery in order to adequately cater for the growing number of customers.
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