Kenya Power to use WhatsApp groups to stay in touch with consumers
Kenya Power is set to use WhatsApp groups to engage customers in a bid to enhance communication and service delivery.The company in a statement on Wednesday said the groups will be used to engage with the consumers for faster responses."WhatsApp groups provide a convenient engagement platform with large power customers and create a forum for them to put across issues concerning power supply thereby," managing director Ben Chumo said.
Kenya Power adopts WhatsApp for communicate to customers
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Kenya Power to address industrial customers' queries on WhatsApp
Kenya Power to address industrial customers' queries on WhatsAppBy Abalon Babisho, Citizen DigitalUtility firm Kenya Power has developed an alternative dedicated communication channel for large power consumers in an effort of resolving their grievances in a timely manner.The electricity distributor will create WhasApp groups for its high spenders divided into regions across the country.Also Read: ODM outlines 'grand plan' for Saturday anniversary celebrationThe communication channel is expected to improve service delivery in order to adequately cater for the growing number of customers.
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